Unlimited Towing 919-790-9393
 
 
 
 
 
 
June 1, 2021
 
 
Dear Residents,
 
Towne Properties is open.  Please call a member of your team to schedule an appointment to ensure that there will be someone in the office when you arrive.
 
We appreciate the opportunity to serve you and your community. 
 
Warm regards,
 
Your Towne Properties Management Team
 
Renaissance Townhomes is a small townhome community and is part of the Winchester subdivision. We have a variety of townhome designs, some with garages. Our homes border natural areas providing us with a private wooded setting.
 
 
 
Meet Your Management Team:
 
Suzanne Sinoracki
Association Manager
919-878-8787 ext 7218
 
Teresa Majeed
Community Assistant Manager
984-220-8688
 
Mary Offenburg
Accounts Receivable Specialist
MaryOffenburg@TowneProperties.com  
984-220-8665
 
 
 
Numbers to Remember
  • Police, Fire, Ambulance Emergency 911
  • Non-Emergency Police Dispatch Numbers 919-831-6311 or 919-996-3335
  • Animal Control 919-831-6311
  • Missing or damaged street signs 919-996-6608 or TrafficEngineering@raleighnc.gov or click it and fix it, link below.
  • Missed Garbage Collection, Recycling, Yard Waste Pickup  919-996-3245
  • Public Nuisances-  For issues regarding overgrown grass, trash or abandoned vehicles on private property, etc. 919-996-2444 or you can use the Citizens Service Request link below.
  • Abandoned Cars on City streets 919-831-6311 or 919-996-3335
  • Streetlight Repair (Obtain pole # before calling or going online)
  • Water or sewer Emergencies 919-996-3000
  • Discolored drinking water Report brown, cloudy, bad smelling or tasting drinking water. 919-996-2871
  • Citizen Service Request: App and interactive map for public to report issues like potholes, graffiti, water, signal, sign repair, etc.  https://raleighnc.gov/services/fix-it-report-it-request-it/citizen-service-request-seeclickfix
 
Who do I reach out to with questions:
 
Community Assistant Manager
  • Architectural Applications
  • Violation Questions
  • General Questions , ie:
    • Community Rules
    • Change of address or account information change
Accounts Receivable Specialist
  • Balance or account questions
  • Payment Plans or Collections
Realtor/Lender Questions
  • Please refer your realtor to the realtor disclosure form and to homewisedocs.com.  If you need further assistance contact Your Community Service Admin.
 
 
 
 
Account Information
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Amenities
Frequently Asked Questions
Q: How do I obtain my mailbox key?
A: If one was not given to you at closing, you will need to contact your local Post Office to obtain a key. You may visit their website to find the address of the local office.
 
Q:How do I report a street light out?
A: You can contact Duke Energy to report the light out by visiting their website. You can even sign up to be notified when the light has been fixed. It is always helpful to have the pole number when reporting.
 
Q: How do I obtain information on HOA Insurance Coverage?
A: You will need to contact the Insurance Agent Directly to request a Certificate of Insurance. J. Carter Glass - Nationwide - 919-781-1973. Each homeowner is also responsible for having their own homeowners insurance.
 
Q: When is the Annual Homeowner's meeting?
A: The Annual Homeowner's meeting is scheduled in November, each year, on a date selected by the Board.
 
Q: Can I attend a Board Meeting?
A: HOA Board meetings are scheduled quarterly and the dates are on the community calendar. 
 
Q: Who do I call in an emergency?
A: If you experience an emergency, you should first call 911 or the local authorities (police, ambulance, etc.) If the emergency is related to a community issue, please call the number listed on the homepage. If this is an after hours emergency, please call 919-878-8787 and press 3 to be connected to the on call associate.
 
Q: How do I submit a work order for a repair?
A: If you have a maintenance issue, please contact the CSA for your community (name and email listed on home page). They will submit a work order for you if the maintenance issue is covered by the HOA.
 
 
Management Company
 
 
Upcoming Events
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